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Is Jiveocity free?
Yes. Jiveocity is free to use. But there are limitations with the Free Membership. If you wish to take advantage of all the benefits, you will want to upgrade.
What should I do if If get a 'Your username does not match your password' message?
Make sure you have entered the information correctly. Keep in mind that your password is case sensitive. This means that if your password is 'AAA' (upper case), but you type in 'aaa' (lower case), you will not be able to access the site.
What should I do if I get an expired session?
For security reasons, accounts which have been inactive for 30 minutes or longer will be automatically disconnected from our site, and returned to the login page. If this happens to you, please re-login to the main page.
What are the best browser settings?
To improve the performance of our site, we suggest you check the 'Privacy settings' on your browser. These can usually be found under 'Tools-Internet Options'-'Privacy' in Internet Explorer, and 'Edit'-'Preferences'-'Privacy & Security' in Netscape. It is important that your settings be no higher than a 'Medium' level.
My account is showing older/ inaccurate information.
If you are experiencing this situation, it is probably a result of your web browsers 'cache files'. These files contain saved web page information, used to increase loading speed.

If you are using Internet Explorer, click on 'Tools' at the top of the screen, then select 'Internet Options'. The next screen to come up should have buttons reading 'Delete Cookies', 'Delete Files', and 'Clear History'. You will need to click on each one of these, and agree to what it says about deleting the files. After this, click 'Ok'.

In Firefox, simply choose 'Tools', 'Clear Private Data'. Choose the items you would like to delete and click "Clear private data now".

In Netscape, click on 'Edit' at the top of the screen, then select 'Preferences' and click the 'Advanced' tab. From the menu that drops down highlight 'Cache', then click the 'Clear Memory Cache', and 'Clear Disk Cache' buttons. After this, click 'Ok'.

This should resolve the difficulties you are experiencing. Also, you can Refresh your page by holding down CTRL and hitting F5.

Some features do not seem to be working.
Please be sure to TURN OFF any Pop-up blocking software you have.
What are the photo rules and regulations?
1. The maximum file size your photo can be is 2MB (2000Kb).
2. Please make sure that your picture is in one of the following digital formats:
4. Make sure that your photo is taken showing your face from the front. Try to find a picture where your face is situated in the middle of the picture.
5. Try to choose a photo in which your face can be clearly seen, and the lighting is good.
6. Photos containing your email address, website URLs, or any other form of personal contact will not be accepted.
7. Avoid small photos. Your photo must be at least 150 pixels wide x 150 pixels high.
8. For best results use a photo that is at least 400 pixels wide x 400 pixels high.
9. Try to select a photo that was taken recently and one that represents you.
10. Obscene, illegal or otherwise offensive photos will not be posted.
11. We currently do not accept cartoons, artwork, childhood photos, or photos where your face is not visible.
Why is my photo cropped?
As a rule we do not crop our member's photos unless the particular photo exceeds the large photo requirement.

Please note that every photo entered into the system is re-sized from the original version.

We create a medium size photo as well as a thumbnail version from the original photo. These are used in the search results and the profile view.

How do i upload Photos?
From the Top Menu Bar, choose Photos / My Albums. Click on your photo album. And then just click on "Click here to add more".
How do i upload Videos?
From the Top Menu Bar, choose Videos / My Albums. Click on your video album. And then just click on "Click here to add more".
Who handles the Memberships?
Our merchant, Epoch.com handles all memberships, payments, renewals and cancellations. For any billing or membership questions, you may simply visit them at Epoch.com.
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